Hospitality Industry Applications - Avaya

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Hotel Pro is a graphical hospitality user interface. It is commonly used in hotels to provide a means of controlling usage of room facilities. Hotel Pro utilizes XML based communication for hospitality control of the IP Office. Hospitality features are translated into a set of XML commands which are passed via a secure IP port on the IP Office.

The following main features provided by Hotel Pro interface with IP Office:

• Check-In - This function is used to assign a new guest to a particular room with a telephone. The credentials of the guest are used to update the station configuration within IP Office. This includes the display name of the phone as well as calling restrictions and Message Waiting Indicator (MWI) updates.
• DDI - This function is used to allocate a DDI to a room telephone extension. When DDI is allocated to a checked-in room, the room can be accessed externally, by making an inbound external call to a DDI number.
• Update - A facility that updates the display name of the station in IP Office.
• Room Transfer - This allows a guest to transfer to a different unoccupied room and it results in transfer of the guest’s extension configuration.
• Telephone Service Class - Tiger allows two telephone service classes: “Barred” and Unbarred” which refer to barring or permitting external calls. On check-in, user rights are set to “Unbarred” in IP Office, however this can be overridden to “Barred” if guest wishes so through Update facility. On check-out the user-rights are set to “Barred
• Message Waiting - Hotel Pro allows messages to be left for guests. The Message Waiting Indication (MWI) phone feature alerts the guest to a voice message.
• Check-out - Once a guest has vacated a room, this function resets the telephone to default configuration and sets call barring of external calls.
• Maid Status - Maid Status is a mechanism allowing the room status to be updated in Hotel Pro by minimal telephone interaction. This is often used to indicate room ready status following cleaning
• Link Failure/Recovery - Verification was done to ensure that there is suitable recovery of the Hotel Pro after lost connection link to the IP Office.