Hospitality Industry Applications

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In small or medium-sized hotels, front-desk employees have many duties including taking reservations,handling check-ins and providing tourist information all while remaining friendly, helpful, flexible and patient.

To increase employee efficiency and productivity, the communication system should be integrated with thehotel operations. Integrated in the Alcatel-Lucent OmniPCX™ Office Communication Server is a straightforward hospitality solution tailored to the needs of small to medium-sized hotels, bed and breakfasts, resorts, spas and fitness centers. Since the solution is fully integrated in the OmniPCX Office it can be deployed without additional costs.

The solution is extendable with additional features and services using the Office Link Driver (OLD). This interface enables an external hotel application to be integrated with the OmniPCX Office. The hospitality solution is simple, user-friendly and intuitive addressing the mobility needs of hotel staff while providing a feature-rich, always reachable service to guests.

Key features

• Extensive front-desk services, including global overview, guest calling, check-in and check-out
• Cost control, including cost computing, invoicing options and cost display
• Mobility

• Guest services
• Guest mailbox
• Wake-up calls
• Prepayment
• Direct Dialing Inward (DDI) automated allocation
• Trunk allot: call from the booth

• Cost controls/management
• Overview and detailed invoicing
• Prevents and /or controls long distance or toll calls Key benefits

Administration and staff

• Boosts staff productivity
• Optimizes daily tasks enabling more efficient hotel management
• Provides a high quality of service, resulting in higher spending per
• customer and/or more bookings
• Ensures a professional welcome for guests

Guests

• Ensures convenient communications including personal direct dial in
• (DDI) number, personal mail box, programmed wake-up call and multilingual voice guidance
• Provides a professional, friendly welcome
• Ensures telecom costs are incurred only by guests (linked to guest
• calls only) Embedded hospitality features

• Integration of hotel features using OLD
• Specific keys and icons are programmable to access the hotel application
• Direct guest calling using call keys by name or by room
• Global overview of room availability, telephone(s) and status
• Secure access to communication features
• Quick check-in by providing limited information such as a reservation number
• Complete check-in providing additional information such as a full name, requested language, setting up do-not-disturb feature, and more.
• Check-out at guest’s departure
• Pre-check-out before guest’s departure

• Reminder receipt for guests to remember information such as a password and direct dial in number Incoming calls directed to the room phone (Dynamic direct inward dialing)
• Manual direct dial in allocation: always provide the same direct dial in number to regular guests
• Automatic room allocation during check-in
• Delayed automatic call set-up
• Direct access to hotel services (front desk, bar, restaurant, taxi) through
• predefined keys on dedicated phones only
• “Do Not Disturb” activation from the front-desk or room phone