Pimphony - PC Integration

PIMphony for Alcatel-Lucent OmniPCX Office is a Personal Communication Manager that links the two most widely used business tools - desktop computers and telephones -to provide a powerful, user-friendly telephone assistant that manages daily phone tasks. PIMphony improves customer interaction and services, increases personal and team productivity, and optimizes a company's investment in Alcatel-Lucent.

OmniPCX Office by adding a new dimension to phone services.

Personal Efficiency

PIMphony boosts personal efficiency and saves users time while avoiding dialing errors with dial by name and phone-number "drag & drop".

Team Efficiency

PIMphony facilitates the management of workgroups by ensuring their phone status is available at all times.  Call transfer errors are avoided with PIMphony Team's Assistant and Supervision windows.

Attendant Efficiency

PIMphony attendant is specially designed to handle a large number of incoming calls. It optimizes call reception and transfer through an ergonomic user interface, the assistant window. It also provides user information management.

Simplified Access to Messages

PIMphony simplifies access to critical information in the form of incoming messages. Voice messages are easily managed in the visual mailbox. Unified messaging enables the user to access voice messages, e-mail and faxes, all at the same time.

Enhanced Customer Relationshiops

PIMphony enhances a company's customer relations by providing access to a much larger contact database than the system's phone book, with contact database integration.  PIMphony supports seamless integration with Microsoft® OutlookTM, GoldMine®, Act!TM, Lotus Notes® and Microsoft® AccessTM. The call log function enables all calls to be tracked including unanswered calls.

Complete Set of Telephony Features on PC

Incoming and outgoing call management, call hold, multi-line management (up to 8 lines), direct call keys, dial-by-name, redial.

• Dial-by-name
• Open contact card
• Call log
• Voicemail notification
• Up to 8 simultaneous communications
• Up to 50 programmable function keys
• Call board
• Hang up hold, transfer, conference
• Screen pop customization

Contact Manager Integration

• Automatic synchronization with Contact Manager database.
• Screen pop-up of the contact card.
• Dial-by-name using contact database.
• Direct dialing from contact card.
• Screen pop-up assistant for customized scripts.

Centralized Call Log

Lists incoming answered/ unanswered calls, outgoing calls and voice mails with contact identification, date, time, and call duration.

Call initiation with a double click, contact card with one click.  Even when users are away from their desks, all incoming calls are registered.

Any Type of Telephone Set

The main advantage of PIMphony's architecture is that there is no physical connection between the telephone set and PC. PIMphony can be linked to any type of telephone set (DECT, ReflexesTM, Alcatel-Lucent 8 and 9 SERIES, Analog, WLAN sets). It can even function without a telephone set at all (using PC telephony with PIMphony IP).

Visual Mailbox

• The visual mailbox includes a full set of mailbox management features:
• Read/delete messages
• Skip to previous/next message
• Forward message to one or more users, with voice comment if necessary
• Associated contact card screen pop-up (if sender is identified in the contact database).

Unified Messaging

Integration of e-mails, voice mails and faxes (depending on ISP's level of service) into the user's e-mail client window.  Voice messages identified with a specific icon and handled as e-mails with WAV attachments.

Same level of displayed information: date and time, caller's name (if sender is identified in the contact database) or phone number.