Unified Communications Applications
OpenScape Office includes the unified communications applications integrated in OpenScape Office MX with the convenient user portals myPortal,myPortal for Outlook and myAttendant. OpenScape Office MX can be easily managed by administrators via the web-based OpenScape Office Assistant.
OpenScape Office Contact Centre
The multimedia OpenScape Office Contact Centre is a powerful solution for the optimal allocation and handling of calls, e-mail and faxes. Intelligent, skills-based routing ensures that customers are always connected to the most qualified agent.
Mobility options for mobile employees
OpenScape Office MX provides a variety of services such as WLAN functionality, Hot Desking and mobile telephony integration to optimally support the deployment of mobile employees. The following mobile deployment scenarios are supported:
Mobile subscribers in home offices (teleworkers)
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Mobility Entry
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Mobile Logon
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One voicemail box for voice and fax messages
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Personal notifications, e.g., via SMS for incoming voice or fax messages
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Updating of Presence status from any phone, even an external one
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Call Me, (myPortal and myPortal for Outlook) to benefit from favourable company rates.
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VPN connection for voice and data (PC client)
Mobile subscribers on company premises
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WLAN
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Dual-Mode Telephony
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Flex Call
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DECT over IP
Services for voice and data
OpenScape Office MX provides numerous voice-related features such as conferencing and team functions. In addition, there are also functions for Internet access, IP telephony and for setting up and operating a data network (LAN infrastructure) with security mechanisms to protect the network from malicious attacks and to transfer data securely.
Voice features
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Making calls: Setting up a connection, e.g., via speed dialing or directories all Signaling, Calling Line ID: CLIP, CLIR, COLP and COLR.
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Functions during the call: Holding, redirecting and transferring calls
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Controlling availability: Call forwarding and call forwarding - no answer
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Conferencing: Different types of application-controlled and phone-controlled conferences
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Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
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Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
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Working in a team (groups): Multiple subscribers and phones can be reached under one station number
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UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
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Emergency Calls: Hotline/Hotline after timeout or an emergency service
Internet and data network
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Internet access: Access to the Internet is provided as a broadband connection. Broadband connections are set up via the DSL port or cable port and are suitable for high-speed data transmission in the Internet as well as for Internet telephony (DSL telephony).
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IP Telephony (Voice over IP): Making calls from within IP networks. The signals required for the call are transmitted using IP protocols over IP networks that can be used for data transmission
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LAN infrastructure: Infrastructure comprising a geographically restricted network of clients (e.g., PCs and phones), routers and switches. Communication between these systems occurs using various protocols (e.g., TCP/IP).
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Security: Security in the data network and security against unauthorized access at telephones.
Open interfaces for the integration of external applications
OpenScape Office MX provides open interfaces for the integration of external applications
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Physical Interfaces (LAN, USB, S0, S2M, a/b)
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Logical Interfaces (CSTA protocol, Protocol for call detail records, SIP, DSS1
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API (Microsoft TAPI 2.1, Web Server Interface)
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Interface for integrating web-based applications (http(s)
One-box and Multibox Systems
Depending on the system configuration, OpenScape Office MX can be used as a one-box system or as a multibox system. Every system box can be equipped with up to three gateway modules. The number of system boxes and gateway modules determines the number of available stations and interfaces.
OpenScape Office MX System Box
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Every system box includes a motherboard.
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Each system box can be equipped with a maximum of 3 gateway modules.
One-box system
A one-box system consists of one system box.
Multibox system
Multibox systems consist of two or three system boxes. One central box and one or two expansion boxes. The multibox system has a central database and is administered centrally.
Station configuration in one-box and multibox systems
The station configuration of OpenScape Office MX depends on the number of system boxes.
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One system box = up to 50 stations
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Two system boxes = up to 100 stations
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Three system boxes = up to 150 stations