Business Telephone Systems, Office Telephone Systems, Digital Phone Systems

Telephony Services

PIMphony provides a complete set of phone services (dial by name, transfer, conference...). They are permanently available from the user's PC, whatever application may be running, and regardless the associated Alcatel-Lucent phone (as there is no physical connection between the phone set and PC).

Call log: It enables to register and keep track of all users calls (contact identification, date, time, duration etc.).

Automated update via the Internet

IP Telephony

PIMphony can even function without a phone set: if PIMphony is run on IP mode, it turns a multimedia PC equipped with handset or headset into an IP terminal. It is a cost-efficient option for users based on remote site, and also for mobile workers over a secure private connection (such as IP VPN tunnel). NB: IP PIMphony works with the integrated CTI server only.

Those features are systematically provided.

Basic	Pro	Team	Attendant

Contact Manager Integration:

PIMphony integrates with Contact Manager software such as Lotus Note™, Microsoft® Outlook™, Microsoft® Business Contact Manager™, Microsoft® Access™, Act!®, GoldMine®. It can synchronize with their databases in order to provide services such as the automatic screen pop of contact cards for detailed information on the caller or the called person.

Visual Mailbox: To manage voice messages from your PC, with functions like: listen, delete, forward (with voice comment, save a distribution list…)

Unified Messaging: Automatic transfer of voice messages into the user email inbox.

Conversation recording:On the associated phone set, archived on the PC.

Features provided with PIMphony Pro but also with PIMphony Team and Attendant.

Basic	Pro	Team	Attendant

Supervision Functions

PIMphony makes teamwork easier thanks to a supervision window that permits to define workgroups or services in the company (get a call or forward status of each person in the workgroup).

Assistant Mode

Associated with the supervision feature, the assistant window optimizes your call reception. One-step transfer is possible with supervised people, preferred correspondents of the caller.. An alarm can be tagged on waiting calls.

Busy Lamp Field (BLF)

It enables to display and monitor the phone sets of one OmniPCX Office system (monosite topology only).

Basic	Pro	Team	Attendant

Multisite Busy Lamp Field (BLF)

It enables to display and monitor the phone sets of several OmniPCX Office systems (Multisite topology) on the operator's PC screen.

Sets programming

The authorized operator(s) can manage the parameters and configuration of other employees' phone sets: to lock/unlock access, to reset password, forward state etc.

Centralized directory on a Multisite topology

PIMphony attendant can manage and synchronize a centralized phone book on a Multisite topology.

Basic	Pro	Team	Attendant