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GREETING MESSAGES
How callers are greeted reflects a company's professionalism. Alcatel-Lucent Office
Communication Solutions provide various greeting features to optimize caller welcome:
- The greeting can be individual, or programmed on group or company level
- Up to 8 greeting messages can be created
- A greeting can be managed by time (lunchtime, opening hours) or for busy extensions
- The system automatically detects fax messages.
MUSIC/MESSAGE ON HOLD
The system provides music and/or a message on hold, while callers are waiting to
be put through. An implicit 16-second music on hold (free of copyright) is available. The music on hold can be customized
with music of up to 2 min (10 min with hard disk).
AUTOMATED ATTENDANT (optional)
The automated attendant allows you to welcome your correspondents 24 hours a day.
It also represents a valuable help to your operator in peak times, automatically connecting your correspondent to the
right service. You can also take the opportunity to broadcast information, such as opening hours or promotions.
A multi-language and multiple trees automated attendant allows you enhanced the greeting in your whole company organization and for your international customers.
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