Alcatel Pimphony, Alcatel PC Softphone, Pimphony Pro, Alcatel IP Phone, Melbourne

PIMphony is a powerful and user-friendly PC Softphone: it allows users to manage daily phone tasks with an ergonomic and intuitive graphical interface. This windows-based application links the two most widely used business tools: desktop computers and phones.

Alcatel-Lucent offers you : 

• PIMphony: A cost efficient combination of telephony and computer-based applications to get detailed information on the caller before hanging up and to deliver a personalized welcome.
• An intuitive graphical user interface

A FEATURE RICH APPLICATION, VARIOUS PROFILES

The PIMphony portfolio offers several packs with specific level of services, adapted to different employees profile:

• PIMphony Basic (free of charge) which aims at integrating basic phone tasks management in PC environment.
• PIMphony Pro (license based) that is dedicated to users, such as sales people, who manage daily an important volume of calls and look for advanced computer integration.
• PIMphony Team (license based), which targets users that often deal with workgroups communications or manage multiple lines.
• PIMphony Attendant (license based), which is a complete solution for operator in small company or for assistant in larger ones. It is a cost-efficient solution for a PC based operator console.

	PIMphony Basic	PIMphony Pro	PIMphony Team	PIMphony Attendant
Telephony services
Centralized call log	*
Automated update
IP telephony
Contact manager integration
Visual mailbox
Unified messaging
Conversation recording
Assistant mode
Supervision functions
Monosite Busy Lamp Field
Multisite Busy Lamp Field
Sets programming
Centralized directory

* Centralized call log is only available if at least one PC on the LAN is equipped with PIMphony Pro or Team. Unless these conditions are met, the user will benefit from a local call log (active only when PIMphony is open on the PC).