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IP Office offers several messaging applications designed to meet the needs of the business.
IP Office VoiceMail Lite, Embedded Voicemail and VoiceMail Pro is available supporting features such as automated attendant,
voicemail, unified messaging, e-mail reading, fax routing, Integrated Voice Response (IVR), text-to-speech (TTS), centralized
voicemail, and networked messaging. Voicemail provides a telephone answering machine with a personalized greeting on every
employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages
are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other
than their allocated extension or a trusted location e.g. mobile telephone). For users that prefer to have email as their main
message store, they can forward their voice messages to their email and collect them via their email account.
Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. Employees stay connected to the business at all times from any location, helping customers reach the right person, extension or department, which can lead to improved customer satisfaction. Employee efficiency and productivity are maximized as calls are appropriately routed and quickly handled during peak call periods.
Voicemail Pro Benefits - (Cascaded Out-calling)
Improved Customer Service - Never miss an important message.
- Voicemail Pro can call specified telephone number(s), with a defined escalation priority order, to inform the recipient that a new voice message has been received in a user's mailbox
- Great for healthcare or support environments where important voice messages are left and need to be answered promptly - even out of hours
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