Teamwork makes the difference IP-CTI (IP-based Computer Telephony Integration) technology.
Computers and IT networks are a fact of life in business today. Internet access has become mandatory in many sectors and the formation of Intranets commonplace as businesses seek to enhance their information assets. An effective way to leverage these assets is to combine the most important tools: the contact list, the personnel, and the communications channel : your customers, staff, phone system, and IT network. With Hybrex GDS IP connectivity, TAPI protocol CTI interface, or Hybrex applications like the CTStar application suite or its components, this integration can be realised.
TAPI is a standard protocol that allows integration with Microsoft products and many other third party programs that run on the Microsoft Windows platform. These applications provide phone system integration in various ways. For example integration with contact lists that provide a callers details onscreen as the call arrives to the desk, or dialing from a contact list, are probably the most common forms. Other features such as presence indication, instant messaging, availability status, call recording and Unified messaging are also known. A quick example of Hybrex TAPI is that "Click to Dial" from a Microsoft Outlook contact list is achievable with nothing more than the install of a driver on your PC and a link to the GDS - see the Hybrex TAPI page. Hybrex CTStar can provide similar functionality in an integrated program suite. See the CTStar pages.
Whether it be the above integration solutions that provide your team with productivity tools, or the humble but most popular IP based Hybrex Call Accounting System, or the Internet connectivity that allows the authorized service center to remotely maintain the system eliminating many costly service calls, GDS IP technology is a worthy asset. Leverage the options to create your economic advantage LCR (Least Cost Routing) and VoIP (Voice over IP)
Hybrex LCR is a sophisticated and flexible least-cost routing system that ensures that all calls are made at the most economic rate, producing substantial savings on all your calls, particularly long distance charges. This is the most significant cost efficiency tool whenever there is more than one carrier or service provider available. The entire LCR set up and/or other changes can be administered remotely by modem or Internet connection, assuring quick response times from authorized dealers, further enhancing fiscal performance with this opportunity to reduce maintenance costs.
More information on LCR is provided on the GDS Features Page.
VoIP is an emergent technology for the processing and transport of voice traffic. As the universal availability of IP connections is underway and connection bandwidth capabilities grow the growing significance of VoIP as a communications medium cannot be understated. This is particularly so as the economies possible with VoIP are a real challenge to the traditional channels for voice. The weak point however is the carriage medium itself : the Internet, where voice, with its ”real time” needs, must compete with the growing volume of other traffic carried.
Your GDS System will support both traditional voice grade lines and also IP type connections. Thus you can leverage the economies of VoIP, AND have peace of mind in the event Internet traffic becomes unreliable, as you have the fallback comfort of traditional channels avilable to you. With the GDS built-in VoIP interface, you choose the best route when needed. This is not possible for IP-only switching systems as they lack traditional line capability, thus they are crippled if internet access is lost. Extensive options and programmability to fit any task. The extensive programmability of Hybrex GDS allows flexible system configuration to fit almost any communications need. Marry this with comprehensive porting flexibility, reliability, and attractive peripheral equipment options, and GDS cannot be denied as deserving your attention for a business communications solution.
There are many descriptions on the following pages for your perusal:
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